Privacy policy

Privacy Policy

Michelin is committed to protecting your personal information and to taking a clear and transparent approach to the information we collect and how we use it. This policy explains how we process the personal information we collect, or that you provide to us, when you use our website or digital services.

SUMMARY

1. Who we are and how to contact us
2. Websites covered by this privacy policy
3. About our personal data protection department
4. Other policies we invite you to read
5. Information we may collect about you
6. Information about our marketing communications
7. Information we collect about you from other sources
8. Where we store your personal information
9. Sharing your personal information
10. International transfers of your personal information
11. How long we keep your personal information
12. Your data protection rights
13. Remedies if you are not satisfied
14. About data security
15. Changes to our privacy policy

1. Who we are and how to contact us

• Manufacture Francaise des Pneumatiques Michelin, data controller.
• Contact form: Contact
• Telephone: 04 73 32 20 00

2. Websites covered

This policy applies in particular to the following website:

• www.michelin.com

3. Personal data protection department

A specialized department manages all matters relating to personal data at Michelin. Email: privacy.fr@michelin.com

4. Other policies to read

• Additional policies: some applications or services may have their own policy.
• Cookie policy: explains the use of cookies in detail.
• Linked platforms: partner websites (social networks, affiliates, etc.) have their own policies.

5. Information collected

We may collect:

• Survey data (reviews, surveys): legitimate interest, deleted within 6 months.
• Location data (postal code, browser geolocation): performance of a service, not retained.
• Communication data (emails, forms): legitimate interest, deleted within 6 months after processing.
• Marketing data (newsletter subscriptions): consent, retained for 3 years after the last contact.
• Event registration data: consent, deleted within 6 months after the event.
• Financial webcast registration data: consent, deleted within 12 months.

Michelin may also collect aggregated statistical data, voluntary information and, in some cases, sensitive data if submitted voluntarily.

6. Information about marketing communications

• You receive marketing communications only if you have chosen to do so.
• Legal basis: consent, which can be withdrawn at any time.
• You can unsubscribe:
  • via the link at the bottom of emails,
  • or by contacting Michelin directly.
• Data is deleted after 3 years without interaction.

7. Information from other sources

Michelin may receive your data:

• through other Michelin websites or services,
• through third parties (service providers, payment services, analytics, research),
• through server logs (IP, operating system, browser, etc.),
• through cookies (see cookie policy),
• through social networks (Facebook, Twitter, etc.).

Legal basis: legitimate interest or consent, depending on the case.

8. Where your data is stored

• On secure servers within the EEA.
• Transmission of information over the Internet is at your own risk.

9. Sharing your information

• Within the Michelin group: subsidiaries, parent company, etc.
• Processors: contractually bound by confidentiality and security obligations.
• Third parties:
  • for legal reasons,
  • or based on your consent (for example advertising cookies).

10. International transfers

• Transfers may take place within the Michelin group or to partners.
• Safeguards:
  • internal BCRs (Binding Corporate Rules),
  • Standard Contractual Clauses of the European Commission.

11. Retention period

• No longer than necessary for the relevant purpose.
• Example: see the durations indicated in article 5.
• Data may be anonymized for unlimited statistical use.

12. Your rights

You have:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure (right to be forgotten)
• The right to restriction of processing
• The right to data portability
• The right to object (for example to marketing)
• The right to define what happens to your data after death

More information: CNIL

13. Available remedies

If you are not satisfied:

• Email: privacy.fr@michelin.com
• Contact form
• You may file a complaint with the CNIL if your rights are not respected.

14. Data security

• Access is restricted to authorized employees and suppliers.
• Banking data: SSL encryption, not retained after payment.
• Michelin's commitment: protection against unauthorized access or alteration.

15. Changes to the policy

This policy may be changed. Changes will be published on this page. Registered users may be notified by email or through their account.